Frequently Asked Questions

What happens after I place an order?

When your order is placed on the web site, you will see a “Thank You” page. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to ELC support department. You will receive an email confirmation once your order has been received by us.

What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after we receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at inquiry@elcpk.com to ensure that your order is being processed.

Do I need to provide a valid e-mail address and phone number?

We may need to contact you with a question regarding your order. Therefore we would be requiring with a valid phone number where you can be reached and a valid e-mail address.

Can I change the delivery address?

We will be happy to change the delivery address as long as your order has not been delivered; or it is not on its way to being delivered. When making changes, please e-mail us at inquiry@elcpk.com and include your name and order confirmation number along with your daytime and evening phone numbers to facilitate the process effectively.

Quantity Discounts are available ?

Yes, we do offer quantity discounts to customer who place bulk amount. Amount of discount depends upon volume of order and other factors.