Take a look at some of our most frequently asked questions. If you have any queries about our products, manufacturing procedures, services and delivery, you can find your answers below:
What happens after I place an order?
When your order is placed on the web site, you will see a “Thank You” page. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to ELC support department. You will receive an email confirmation once your order has been received by us.
What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after we receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at firstname.lastname@example.org to ensure that your order is being processed.
Do I need to provide a valid e-mail address and phone number?
We may need to contact you with a question regarding your order. Therefore we would be requiring with a valid phone number where you can be reached and a valid e-mail address.
Can I change the delivery address?
We will be happy to change the delivery address as long as your order has not been delivered; or it is not on its way to being delivered. When making changes, please e-mail us at email@example.com and include your name and order confirmation number along with your daytime and evening phone numbers to facilitate the process effectively.
Quantity Discounts are available ?
Yes, we do offer quantity discounts to customer who place bulk amount. Amount of discount depends upon volume of order and other factors.